Privacy Policy

At L&L Store (“L&L Store,” “we,” “us,” or “our”), your trust matters as much as the quality of our seasonings, grains, herbal products, and skincare. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our site, you agree to the practices described below.

Information We Collect

Information you provide. When you create an account, place an order, sign up for our newsletter, or contact us, we may collect your name, email address, shipping and billing address, phone number, and order details. If you create an account, your authentication credentials are processed and managed securely by our authentication provider rather than stored directly by us.

Payment information. Payments are processed securely by Stripe. Your full card number is sent directly to Stripe and is never stored on our servers — we only receive a confirmation of payment and limited details such as the card brand and last four digits.

Information collected automatically. When you browse the site, we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. This helps us keep the site secure and improve your experience.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders;
• Send transactional emails such as order confirmations, shipping updates, and account notifications;
• Provide customer support and respond to your inquiries;
• Send marketing emails and newsletters when you have opted in (you can unsubscribe at any time);
• Detect, prevent, and address fraud, abuse, and security issues; and
• Improve our products, website, and overall shopping experience.

We do not sell or rent your personal information to third parties.

Cookies & Tracking

We use cookies and similar technologies to keep your shopping cart and login session active, remember your preferences, and understand aggregate traffic patterns. You can disable cookies through your browser settings, though some features — such as checkout — may not work correctly without them.

Third-Party Services

We rely on trusted service providers to operate our store. These include Stripe for payment processing, Supabase for secure data storage and authentication, and Resend for transactional and marketing email. We may also share your shipping details with carriers to deliver your order. Each of these providers maintains its own privacy practices governing how it handles your data, and we only share the information necessary to provide the service.

Data Retention

We retain order and transaction records for up to 7 years to comply with tax, accounting, and legal obligations. Account information is retained for as long as your account remains active. You may request deletion of your account data at any time by emailing hello@lilineandlelene.com, subject to records we are legally required to keep.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain processing. You can also opt out of marketing emails at any time by clicking the unsubscribe link in any message or by contacting us. To exercise any of these rights, email hello@lilineandlelene.com. We will respond within the time required by applicable law.

Data Security

We take reasonable technical and organizational measures to protect your information, including encryption in transit and restricted access to personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our site and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be communicated by email or through a notice on our site. Your continued use of L&L Store after changes take effect constitutes acceptance of the updated policy.

Contact

If you have questions about this policy or how we handle your information, contact us at hello@lilineandlelene.com.